Category Archives: Castle Willett

Lizards

It was warm and sunny for a while this morning. We got back from grocery shopping to find Fred and Mrs. Fred to be sunning themselves on the sidewalk.

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The live under the bushes seen on the right. There’s a layer of dead leaves under there and it rustles impressively when they scoot back in there after being spooked.

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Downs And Ups

First, there’s that moment when you realize that you will NOT be having that leftover kung pao chicken for dinner tonight. That’s a downer, brought on by our old friend, Mr. Gravity.

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Then there’s that moment when your office gets half filled by balloons (no, today isn’t my birthday, but you can see it from here) and everyone in the office stands outside and “oooooohs” and “aaaaaaaahs.” Most of them have known The Long-Suffering Wife for a while and were quite impressed. That’s an “up,” especially since I’m looking more like the “Ed Asner” character in that Pixar movie every day.

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Back at the ranch, the inevitable has thundered on like a Microsoft-powered freight train. It remains to be seen if this gift comes from the good witch, or from the bad witch.

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Stay tuned.

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Like A Hole Where That Tooth Used To Be

It’s bizarre, and a little unexpected, what an odd feeling it is not having a landline tonight.

It’s irrational. I know that we almost never make calls out using it – I use Skype or my cell phone. I know that 99.99% of the incoming calls were not only useless, but an active annoyance that raised my blood pressure and made me say bad things about my fellow human beings. I know that we were paying way, way too much for that “privilege” and we had talked for months about actually pulling the plug. I know that I still have a phone number, as does The Long-Suffering Wife, as does my iPad, and her iPad.

But…

Unplugging all of the phones and storing them away was a real turning point, almost like boxing up the possessions of a loved one who had passed on. It probably a generational thing, but the phone was a symbol, a link, the way that you kept in touch with friends and family, the way that you called for help in an emergency, the way that you called your girlfriend on the sly in high school. And it hasn’t just faded out and changed – it got tossed out on its ear, cut off and banished, soon to be in the trash.

It’s not the adult brain that’s having a problem. It’s the part of the brain that’s left over from the five-year-old who was trying to call grandpa in the days long, long, long before even touch-tone phones and only knew that you started by dialing “zero,” only to be asked over and over by the operator, “what number do you want?” and repeating over and over, confused, “I don’t have a number, I want to talk to grandpa,” until she finally convinced me to get my mom on the phone. Mom, of course, was mortified and apologized profusely to the operator, which no doubt confused the take-away lesson, but still remains a strong memory fifty-five years later.

THAT part of the brain can’t help but wonder what I was thinking when I threw away all of the phones today.

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Robocaller Defense – The Final Solution

I’ve ranted a couple times about spammers, scammers, con artists, robocallers, and political campaign calls (which often fall under the category of “spammers, scammers, and con artists – but I digress) and how annoying I find them. It’s not nearly so bad since I went back to work, mainly because I’m just not here to be bothered by the phone going off. I go through the voice mailbox once a week or so and clear out the dozens of junk calls and verify that there’s nothing legit in there, then move on.

It has occurred to us that since only about one out of twenty or thirty calls is actually legitimate, where “legitimate” is defined as “not outright bullshit,” there are reasonable questions regarding the utility of the landline. Even of the “legitimate” calls, probably 99% are those which could easily go to either my cell phone or The Long-Suffering Wife’s cell phone.

The phone bill has crept up and up, mainly through neglect on our part I expect, and today I finally reached the breaking point. I bit the bullet and dove into the septic quagmire which is AT&T “Customer Service.”

I cut the cord. I turned off our landline.

AT&T doesn’t make this easy.

You can’t do it online.

You must have strong Google-foo to find a phone number to call to terminate service.

When you call it and spend nearly five minutes fighting your way through the Byzantine maze of menu choices, there’s a message that says, “We’re sorry, but due to unforeseen circumstances beyond our control, customer service is unavailable at this time. Please go to att.com/BlahBlahBlah to take care of any of your customer service needs.”

Which, of course, you can’t. See above.

So you try again in an hour. Same result.

And again in an hour. Same result.

Finally giving up on that course, you go back to the website, where a little chat box opens up. Someone wants to help me!

(The following is an approximate version of my journey through hell this morning.)

Can you help me terminate my local home landline service?

Of course I can!

Answer dozens of questions to prove I’m me.

Am I moving?

Nope.

Why do I want to end the service?

$75 a month for nothing but robocallers is nuts. I’m tired of being insane.

Would I like to downgrade to a package for $50 a month that doesn’t include voicemail and this and that?

Does it include a way to block the robocallers? No? Then please terminate my service.

Would I like to downgrade to a minimal package for $25 a month that doesn’t include long distance?

Does it include a way to block the robocallers? No? Then please terminate my service.

Would I like to switch to a U-Verse and VOIP and high-speed internet package? That’s available in my area.

First of all, no, it’s not available in my area. That’s a different nightmare that AT&T put us through for years. But, speaking hypothetically about this U-Verse and VOIP and internet package – does it include a way to block the robocallers? No? Then please terminate my service.

Maybe we could…

Stop. Please terminate my service.

I just want to make sure…

TERMINATE. MY. SERVICE. NOW.

Okay, let me see who I can transfer you to who might be able to do that.

Stop. You told me ten minutes ago that you could help me terminate my local home landline service. It’s right here in the chat transcript.

I am helping. I’m going to give you a phone number to call.

Is it 800-288-2020?

Yes.

I’ve already done that. Three times. They’re having a bad case of circumstances beyond their control.

That’s impossible.

That’s what I said, but that’s why I’m here. They’re not there.

Try calling again…

HOW ABOUT I SIMPLY STOP PAYING MY BILL EVER, EVER AGAIN?

I’m trying to connect you to someone who can help you.

You said you were the person who could help me and you’ve now wasted fifteen minutes of my time and are currently trying to shuffle me off to another department where they’ve already failed three times this morning. Do you have a supervisor there I can yell at?

One moment please.

(Nearly five minutes later, when I had pretty much figured that he had simply gone away…)

How can I help you?

READ. THE. TRANSCRIPT.

Okay, I will put you in direct touch with the department you need. You won’t have to wait in a long queue or re-enter all of your information. Please wait for a moment and I will call you.

(Phone rings)

Imagine my surprise when it turns out that “Patrick G” has an accent much more like Rajesh Ramayan Koothrappali, Ph.D. than Patrick McGoohan. He connects me to someone with a US Southern drawl. Who promptly asks me to start over explaining who I am, what I want, and verifying that I’m me.

After five minutes, he finally figures out that I live in California! He’s in South Carolina and he can’t access my information from there. (So much for interstate commerce or AT&T’s ability to link any of those pesky computer-thingies together.) I get transferred.

Next is a “dude.” You can practically hear him waxing his surfboard in the background. At least he’s in this area. And yet again I get to explain and verify.

Am I moving? Am I sure I want to turn the phone off? What if…

CAN. YOU. DO. THIS. OR. NOT?

Yes, but…

TERMINATE. MY. PHONE. SERVICE. ***NOW***

Well, alright, if you’re going to be like that. Would you like to have your calls forwarded to another number for the next thirty days?

Would the robocalls get forwarded also?

Of course.

NO.

Okay, it’s done. Do you have any other questions?

Yes, I do. How about, “Why did this take over forty-five minutes once I actually was able to contact someone?” Or maybe, “With this pathetic excuse for customer service, why in hell do you think that I would conceivably want to ADD more services instead of getting rid of the one I have?”

I’m hoping for a customer satisfaction survey where I can express myself in more depth.

In the meantime, if you need one of us, call our cell phone, or send a text message, or send an email, or post a comment here, or use Skype or FaceTime, or tie a note to the back of a messenger lizard.

Just don’t call the house.

Unless you’re a robocaller. Then you can call all day long.

“Doo-dooo-DOO! We’re sorry, the number you have called is no longer in service or has been disconnected.”

Bite me, robocallers.

And the AT&T you rode in on.

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Filed under Castle Willett, Death Of Common Sense, Freakin' Idiots!

Deep – Not Wide

One of my thoughts about my current state (when I have time to think) is that I’ve flipped my state of existence since I started this new job.

I used to be “a mile wide and an inch deep,” and that only got worse when I was unemployed. That’s one of the reasons that I had to impose some discipline on my routine and make sure that certain things got done every day come hell or high water. Otherwise I would have been off like a butterfly, from one interesting thing to another. Good things I might add, creative things for the most part, stimulating things. It’s not like I was watching soap operas or old TV reruns for hours and hours at a time with a six-pack and a half-gallon of cookie dough ice cream. Nonetheless, there needed to be a certain amount of focus and I had to impose it.

Now on the other hand, between all of the time and brain power I’m putting into the new job (which is going extremely well, thank you for asking!) and the T&BP that I have to keep putting in (at least a minimal amount, I don’t have that much left) into the CAF responsibilities, plus the time that The Long-Suffering Wife gets (which in no way says it’s a bad thing in any way, quite the opposite, but I’m doing some accounting here) – well, I now feel like I’m as deep as the Marianas Trench but about as wide as a straw.

It’s quite a change.

Moderation in all things, so I’m hoping that as I get more settled in at work, and as we get past the multiple year-end audits at both the office and the CAF (it’s an occupational hazard to being a financial and accounting dude in real life), the balance will come back to the center.

Then there’s another thing. When I was going out to the hangar at 35 to 45 minutes each way, or back when I was working the old job with a similar commute to Encino, there was lots of time to just think each day. You don’t really have to use your higher cognitive functions to drive in 5 mph traffic. Now that I’m literally ten minutes from work, I’ve lost most of that time. If there’s such a thing as a downside to a ten-minute commute, that might be it.

Finally, as I’ve been writing this I’ve been having some serious, world class, weapons grade deja vu. I could swear that I’ve written pretty much this same thing in the last month, but for the life of me I can’t see where it was. So if this sounds really familiar – yes, I am losing it a bit. Thanks!

But it’s a good thing.

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Trash Pandas

I don’t remember which of my friends on FaceBook used this term the other day, but it cracked me up and I found it to be perfect. (Yes, I’m easily amused.)

One of the reasons it caught my attention was the return of Rocky & Raquel. Some nights they’re back with several of their friends. Their orgies/rumbles can be quite loud at time.

The other night I tried sticking my camera on a long monopod along with the remote trigger I normally use for astrophotography, then holding it up above the back porch roof to see if I could catch the rascals in action. I wasn’t sure if it would work, since it was really dark and that gives the camera nothing to focus on. Sometimes it takes several tries for it to find something vaguely in focus and trigger the flash.

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The Christmas lights were still up at the time, so the camera (with the telephoto lens) liked finding and focusing on the big palm tree out in the front yard.

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The corner of the garage roof was a popular target for the autofocus.

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This guy’s not in focus, but his eyes make excellent reflectors!

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No paparazzi!!

 

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Small & Zippy

I got my first good test of my new car out on the open freeway today. I see why the cruise control is there. Finding myself being small and zippy, even with a little four-cylinder engine, after fifteen years driving a battleship-sized “soccer mom-mobile,” it’s easy to find yourself cruising at… Well, let’s say it was far enough above the posted speed limit to give decent odds on getting my second speeding ticket sooner rather than later.

Here she is:

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I have, of course, named her “Hissy.”

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19 Miles

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The last time I bought a car with this little time between the start of the process and driving it off the lot was probably 25 years ago, some time in the late 1980’s. That time it was lust – this time it was more mature, with overtones of inevitability.

That time it was an Oldsmobile Cutlass Ciera and the crisis was a car accident that suddenly left us with three kids, my job, and no transportation. I had been drooling over this particular car for months with no way to afford it or any justification to get it. Faced with a situation where I had to either rent a car for a few days or a week or two and figure out what to do, I went and paid full MSRP for my “lust-mobile.” It was a great car that met a horrible fate, of which we will not speak.

This time it’s a Honda Fit, but this time the crisis is the aging nature of my existing car and the sudden onset of potentially fatal repair bills. I saw it coming and had done my homework, but hadn’t had a good reason to give up on the old van when it was running okay. Faced with a situation where I have to either rent a car for a few days or a week or two and figure out what to do, we went and paid about 99% of MSRP. Lust had no part in the equation.

It’s not the car I would have bought if I had won even a small part of the $1.3B lottery tonight – but it will do. Most of the cars I lust after these days are $70K or more – this one lists at about $22K, then throws in some extras and ends up about $26K plus tax and so on. Most of the cars I lust after will go zero to sixty in about five seconds or less – I’m not sure the Fit will go zero to sixty in less than twenty seconds if you pushed it off a cliff.

But it’s practical, it’s roomy (for a subcompact), it’s got lots of cool electronics and things (voice activated commands, satellite radio, GPS navigation system, rear view and right side view cameras, etc), it’s gotten excellent ratings from Car & Driver and the like, and most user reviews are highly positive. The only reason we got any discount from MSRP is that the MSRP is so freakin’ low to begin with, there’s just not a lot of wiggle room.

The feelings are completely different. The original lust-mobile was an expensive car for its day and way more than I should have even dreamed of paying at the time in our financial situation. This car is cheap but practical, costing less even than the cars we got for the kids when they were teens, and we could have paid for it on credit cards. Literally.

That’s when you know you’ve become an olde farte. When the comfortable, cheap, and practical wins out over the flashy, cool, and expensive, you’ve crossed over a line that’s hard to go back across.

Here’s to the next (cheap) 180,000+ miles.

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188,815 Miles (Part Deux)

(I apologize if you’re seeing this in your email inbox twice. After whining and pissing and moaning and griping about my car problems, I hit “publish” and immediately got a message that said, “SERVER MAINTENANCE – Your server is going through a few minutes of routine maintenance. Please don’t touch your browser for a few minutes.” When I checked, while WordPress says that the original article published, I can’t see that anyone got an email, it’s not on FaceBook, or LinkedIn, or… So let’s try this again, this time with FEELING and four-part harmony!)

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Nothing tops off a long day at the office more than having your dashboard light up like a Christmas tree with all of those blinkedy blinkedy red warning nights, accompanied by the blingedy blingedy sound of the really urgent, loud, “you’re in deep shit now” bells and buzzers.

It makes me think that this might not be one of the cheap repairs. Shit, and I just put a full tank of gas into it yesterday!

We had been talking about going out looking for a new car anyway. If I had gotten one of those jobs that involved a two-hour commute each way it would have been critical and would have had to happen immediately. But I got the job that’s a twelve-minute commute away, so it wasn’t critical.

Now, that might be what we do on Sunday.

The good news is that it didn’t happen miles and miles away. I could have been in one of those two-hour commutes and fifty miles away, out on the freeway. (Been there, done that, not nearly as much fun as it sounds.) I could have been going out to the hangar, thirty-five miles away. It could have happened in heavy traffic. It could have happened while I was driving at “maximum freeway speed.” It could have happened with a car full of people, or one of my kids or The Long-Suffering Wife driving. It could have happened back when I was still job hunting and didn’t have a paycheck.

Lots of bad things that “could have happened.”

But I was alone, two miles from home, at 35 mph, and I was able to risk ignoring all of the blinkedy and blingedy and get it back into the driveway.

Apparently some cooling system problem – I first noticed that I wasn’t getting any heat even though I had been driving for five minutes, and at 48° F that’s an issue. What next caught my eye was the temperature gauge, up there where I’ve never seen it before.

I fiddled with the heating controls and the temp dropped back down to normal – for about ten seconds. It then almost instantly pegged high, along with the aforementioned blinkedy and blingedy. I was by that time about a mile and a half from home with green lights ahead of me.

I thought about just parking it, but that particular stretch of road is narrower and all marked “No Stopping Any Time.” I understand that this would have been an exception. But it still would have been blocking a lane and potentially dangerous. So I put my faith in the probability of significant safety margins built into the system and kept going. By the time I got to where I could pull off into a shopping center parking lot, I was only a half-mile out. What the hell? Go for it.

In the driveway I shut it down fast, then hopped out to see if there were any other side effects going on. Like, oh, say…fire!” Nope, seems all good. Not even any odd smells. I passed on the opportunity to pop the hood and see if the engine block was actually glowing in the visible spectrum.

I’ve gone back out now after it’s cooled down and checked for a second to see if it will start. It did. I did not see any oil running down the runway underneath, nor did I get any oil pressure warning lights while driving. So at least I didn’t apparently crack the engine block or have a piston seize or throw a rod.

When I get a chance I’ll check to see if there’s fluid in the radiator. Maybe there was just a cracked hose. Or a crack in the radiator at worst. Maybe it’s just a stuck thermostat, or something that’s gotten jammed in the controls that shunt fluids back and forth to the heater.

Maybe this will be just a $500 fix. Or $800. Or $1,200.

Or maybe it’s time to take $2,000 and put it down on a new car instead of trying to resurrect an otherwise perfectly good vehicle that already has 188,815 miles on it.

On a side note, this being an adult thing really sucks sometimes.

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Filed under Castle Willett, Paul

188,815 Miles

File Jan 12, 21 15 32

Nothing tops off a long day at the office more than having your dashboard light up like a Christmas tree with all of those blinkedy blinkedy red warning nights, accompanied by the blingedy blingedy sound of the really urgent, loud, “you’re in deep shit now” bells and buzzers.

It makes me think that this might not be one of the cheap repairs. Shit, and I just put a full tank of gas into it yesterday!

We had been talking about going out looking for a new car anyway. If I had gotten one of those jobs that involved a two-hour commute each way it would have been critical and would have had to happen immediately. But I got the job that’s a twelve-minute commute away, so it wasn’t critical.

Now, that might be what we do on Sunday.

The good news is that it didn’t happen miles and miles away. I could have been in one of those two-hour commutes and fifty miles away, out on the freeway. (Been there, done that, not nearly as much fun as it sounds.) I could have been going out to the hangar, thirty-five miles away. It could have happened in heavy traffic. It could have happened while I was driving at “maximum freeway speed.” It could have happened with a car full of people, or one of my kids or The Long-Suffering Wife driving. It could have happened back when I was still job hunting and didn’t have a paycheck.

Lots of bad things that “could have happened.”

But I was alone, two miles from home, at 35 mph, and I was able to risk ignoring all of the blinkedy and blingedy and get it back into the driveway.

Apparently some cooling system problem – I first noticed that I wasn’t getting any heat even though I had been driving for five minutes, and at 48° F that’s an issue. What next caught my eye was the temperature gauge, up there where I’ve never seen it before.

I fiddled with the heating controls and the temp dropped back down to normal – for about ten seconds. It then almost instantly pegged high, along with the aforementioned blinkedy and blingedy. I was by that time about a mile and a half from home with green lights ahead of me.

I thought about just parking it, but that particular stretch of road is narrower and all marked “No Stopping Any Time.” I understand that this would have been an exception. But it still would have been blocking a lane and potentially dangerous. So I put my faith in the probability of significant safety margins built into the system and kept going. By the time I got to where I could pull off into a shopping center parking lot, I was only a half-mile out. What the hell? Go for it.

In the driveway I shut it down fast, then hopped out to see if there were any other side effects going on. Like, oh, say…fire!” Nope, seems all good. Not even any odd smells. I passed on the opportunity to pop the hood and see if the engine block was actually glowing in the visible spectrum.

I’ve gone back out now after it’s cooled down and checked for a second to see if it will start. It did. I did not see any oil running down the runway underneath, nor did I get any oil pressure warning lights while driving. So at least I didn’t apparently crack the engine block or have a piston seize or throw a rod.

When I get a chance I’ll check to see if there’s fluid in the radiator. Maybe there was just a cracked hose. Or a crack in the radiator at worst. Maybe it’s just a stuck thermostat, or something that’s gotten jammed in the controls that shunt fluids back and forth to the heater.

Maybe this will be just a $500 fix. Or $800. Or $1,200.

Or maybe it’s time to take $2,000 and put it down on a new car instead of trying to resurrect an otherwise perfectly good vehicle that already has 188,815 miles on it.

On a side note, this being an adult thing really sucks sometimes.

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